Our round-the-clock “Smart Concierge” offers onsite operational support services, functioning as your remote set of “eyes and hands”. Our team of qualified technicians is on hand to provide invaluable operational support and basic troubleshooting service to help deliver the desired performance from your IT asset, allowing you to manage and operate your data centre operations remotely.
An onsite visual inspection of your data centre equipment will be conducted to promptly assist you in your remote troubleshooting.
Our team is on hand to execute server hard reboots or resets as per your instructions whenever necessary, allowing you to quickly address minor faults without the need for 24/7 physical presence onsite.
We can assist in re-patching the patch cables at your direction to resolve any outstanding connection issues plaguing your data centre.
By entrusting us to support the operational management of your data centre infrastructure, you can reduce your manpower cost and allow your team to focus on business-critical tasks without compromising the efficiency, reliability, and security of your data centre operations.
Our dedicated team of trained onsite engineers is available on a 24/7 basis to respond swiftly and provide you with the necessary level 1 support services to address any unexpected operational contingency.
Our Smart Concierge service can be customised to suit your operational support requirements. Such operational support services are typically pre-defined but consumed on either a pre-contracted or on-demand basis.
